Customer Service and Return Policy

Customer Service

Shipping & Delivery
We deliver via Fedex Ground, and the prices reflect our cost for shipping and handling. We cannot provide you reduced shipping cost. Some shipments, such as international, can be sent using USPS or UPS, depending on country and size of order.

Privacy & Security
Your information is safe and secure, and protected with the most recent SSL technology. We may from time to time send you promotional offers via email. You can unsubscribe anytime.

Returns & Replacements

We want to help you avoid any inconvenience and expense of dealing with returns. We understand sometimes returns are unavoidable, but Please help us reduce returns by carefully reviewing descriptions and asking us any questions before you order. 

 Please read item specs, installation instructions, review pictures of completed projects, and double check your measurements. If you are unsure from the picture if the color will match your existing color scheme, please order 1 or 2 tiles first before making a large purchase. For backsplashes, we offer small pieces as samples, which you can request by calling, or emailing us. 

PVC ceiling tiles and backsplash rolls are subject to  25% restocking fee. 

Styrofoam tiles are subject to  15% restocking fee.

Armstrong and USG tiles are not returnable. 

We will accept return merchandise within 30 days of your confirmed delivery date. You are responsible for all order and return shipping charges. 

You must call or email us for a request return authorization number RMA, before sending back your items. We will not be able to process unauthorized returns.

All Clearance items and orders of more than 300 tiles are non returnable. Again, if you are not sure, order 1 or 2 tiles first.

We will send refunds to your original form of payment, eg credit/debit/Paypal account you used during purchase.

Ordering
All of our products, except Armstrong and USG can be ordered directly on our website. For very large orders, or for commercial tile, please call us to get a shipping quote.

Pricing & Promotions
All prices and promotions are only valid on the day you placed the order. No credit will be given to previously placed orders based on current sales.

Order Confirmation
We will send you a confirmation of your order to an email address you provided.